These are the terms and conditions of YourJobDone Limited ("Terms and Conditions"). The services available at YourJobDone.com ("the Service") are provided by YourJobDone Limited ("YourJobDone", "we", "us" or "our"), UK registered company no. 06623749.

You must read, agree with and accept all of these Terms and Conditions before you may become a user of the Service.

Overview

YourJobDone is best thought of as an interactive business directory. We are conduit connecting people who want jobs done with people who tell us they can do them.

Just like a business directory we do not employ and do not represent any of the service providers we connect to customers. The agreement to undertake a job and pay for that job exists only between the person who requested the job be done and the person doing it.

Service providers are solely responsible for their competence and conduct, to the same extent as when they offer their services trough a business directory.

Though YourJobDone excludes service providers with bad customer feedback, this is not a guarantee of any service provider’s ability to perform a service.

Providing honest feedback is important to maintaining a fair, safe and fun Service. Please consider carefully the reasonableness of your expectations and experience before leaving feedback.

Getting access to the system

Our services are not available to, and may not be used by, persons under the age of 18 years or to temporarily or indefinitely suspended YourJobDone members. If you are registering as a business entity, you represent that you have the authority to bind that entity to these Terms and Conditions.

You must provide a valid email address and mobile telephone number to register on the system. You must create a Username and Password. You are responsible for all actions taken under your Username and Password and shall only use or utilise the Service using your own Username and Password. You must use every effort to keep your Password safe and should not disclose it to any other person. You shall not transfer or sell your Username to any other person. You shall also not permit, either directly or indirectly, any other person to utilise your Username and Password.

Who is responsible for what?

We are a medium for communication, not an agent. As a result, we have no control over the quality or competence of service providers, the safety or legality of jobs listed, the truth or accuracy of listings, the ability of service providers to provide a service or the ability of people requesting a job to pay for a service. Do not assume that a job offer is valid and legal simply because it is listed on the Site or we otherwise notify you of it. We are not responsible for ensuring that people who offer to do jobs and people who request a job be done actually complete a transaction. You accept sole responsibility for the legality of your actions under laws applying to you.

Claims or actions between users are none of our business. In the event that you have any right, claim or action against any other user arising from that user's use of the Service, you agree to pursue such right, claim or action independently of and without recourse to us, and you release YourJobDone (and our Affiliates, officers, directors, agents and employees) from all claims, liability, damages, losses, costs and expenses, including legal fees, known and unknown, arising from or in any way connected with such right, claim or action.

We do not control the information provided by other users which is made available through the Service. You may find other user's information to be offensive, harmful, inaccurate, or deceptive. Please use caution and common sense when using the Service. Please note that there are also risks of dealing with underage persons or people acting under false pretences. By using this Service, you agree to accept such risks and agree that YourJobDone is not responsible for the acts or omissions of users of the Service.

You must not request or make an offer on any job type which we do not list on the Service. We categorise the services, “Job Types”, which can be offered through the site.

We do not accept any obligation to protect you from unsafe jobs listed on our Service. Please do not assume that jobs listed will be harmless to people or property. Service providers should satisfy themselves that a job is safe before commencing it.

If you make an offer on a job, you are personally responsible for its performance. If you employ or work with other people to meet the requirements of job, you are responsible for their performance.

Ongoing access to the Service is contingent on you maintaining good feedback. You must not take any actions that may undermine the integrity of the feedback system. Feedback ratings are not designed for any purpose other than for facilitating trading between YourJobDone users.

We reserve the right to suspend any user without explanation or warning. Such suspension could be a consequence of soliciting an illegal or questionable service, non-performance of a service on the supply side, or a failure to pay the service provider on the customer side.

We use mobile phone numbers and email addresses to identify people using the Service. However, because user verification on the Internet is difficult, YourJobDone cannot and does not confirm the purported identity of users or the validity of the information which users post to the Service. We encourage you to communicate with potential trading partners using the tools available on the Site.

User generated content

User generated content is any information you provide to us or other users in relation to the YourJobDone Service including registration, making offers, placing jobs or the feedback process (including, without limitation, any description of jobs listed), and any other content that you post within the Service. You are solely responsible for content you generate and we act as a mere conduit for your online distribution and publication of information you generate.

You must not generate content, including but not limited to job descriptions, questions and answers, and feedback which is unlawful or offensive.

When leaving feedback, you must be honest and fair. In cases of genuine non-performance, the area of non-performance (e.g. being available for the provision of the service at the agreed time) should not influence feedback on other areas (e.g. payment).

Getting you job done

If you are posting a job to be done on the System, you must ensure that you are legally able to request such a job, and that it is lawful for such a job to be undertaken by UK residents. You must describe your job and all terms of the job on the listing page of the Site. Your listings may only include text descriptions, graphics, pictures and other content relevant to the description of that job and you are responsible for ensuring that you have the right to use all content in your listings and we have the right to host it on our servers. Jobs can only be lodged within the defined service categories on the Site.

You must describe your job as accurately as possible. A clear and honest description of your job is critical to other users’ assessment of it. You must not understate your expectations of what is to be done as part of the job.

You cannot cancel a job request once offers have closed and a service provider has been selected. You can cancel a job at any time during the offers process, but you will receive no fee refund. You acknowledge that we will commence supplying our services to you as soon as you have sent a "Get your job done" form to us, and you recognise that you will not have the right to cancel any listing after a service provider has been selected.

Once a service provider is selected by our Service, you are bound to complete the transaction. Someone requesting a job be done receiving at least one offer at or below the stated maximum offer must complete the transaction with the service provider selected by the Service on completion of the job, unless the service provider fails to meet the conditions of the job description on our Service provided by the person requesting the job.

You must not manipulate the price of any job or interfere with other user's listing(s). Without limitation, you must not: (a) make an offer in a listing where you are requesting the job, or procure or encourage any person to do so on your behalf; (b) contact those who have made an offer on a listing where jobs are listed in order to offer similar jobs to those who have made offers in that listing; or (c) make offers or make any payment using a false Username.

Offering your services

As a service provider, you must ensure that you are legally able to make an offer on and perform any job that you make an offer on. It may be illegal to perform some jobs without licenses, permits, accreditations or other requirements mandated by law or statute. By making an offer on a job you agree to be bound by the conditions included in the job’s description (including the time and price at which a job is to be done) provided that those conditions are not in breach of these Terms and Conditions or otherwise unlawful. Offers are only retractable in exceptional circumstances, such as when the person offering the job reveals a misrepresentation of the job in the "questions and answers" dialogue, or you cannot authenticate the identity of the person requesting the job.

If a job description is unclear you must not make an offer on it. You should seek to clarify any uncertainties using the communication tools available through our Service. This may include such things as clarifying the scope of work, the nature of the work environment and availability of insurance.

If you offer to do a job, you have a legal obligation to complete a transaction with a person who requested a job if you are selected by the Service to undertake the job at the time offers on that job end.  Our Service will tell you the time at which your selection or non-selection will be confirmed for each job, so you should be prepared for a decision at that time.

Fees and Payment

We charge people when they list on our Service a job they want done. The job will not be listed on the Service until the fee is paid, except for when we waive fees (e.g. as part of a promotion). The fee will be declared at the time of lodgement. We will email you a receipt to the email address you provided on registration.

We do not charge service suppliers to register on the service, receive notifications, or make offers. We charge service suppliers a 5% “finders fee” commission. We use standard SMS communication services, as such there are no "premium service" fees associated with either receiving or making offers on job. We will notify you of the value of a commission, if any, at the time you make your offer. We maintain an account of your fees payable, and require payment within 2 weeks. If payment is not made within two weeks, you are blocked from making offers on jobs.

YourJobDone has no involvement in the financial transaction between the person requesting the job be done and the person doing the job.  It is the individual users’ responsibility to obtain payment for services and provide a receipt (on the service provider side) and pay (on the customer side).

Refunds

Without altering our limitation of liability (specified below), we will offer re-performance of our service once to users seeking to get a job done if we fail to obtain offers on a job. If there are one or more offers on a job placed by a user, but they do not meet the reserve price set by that user, we will not provide a free listing, because the reserve price is not under our control.

Privacy

our privacy policy forms part of these terms and conditions.

Warranty

We (and our subsidiaries, affiliates, officers, directors, agents and employees) do not guarantee continuous, uninterrupted or secure access to our services, and operation of the Site may be interfered with by numerous factors outside of our control. Our website and our services are provided "as is" and as and when available, and to the extent permissible by law we exclude all implied warranties, conditions or other terms, whether implied by statute or otherwise, including without limitation any terms as to skill and care or timeliness of performance. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.

Indemnity

You agree to indemnify and hold us and (as applicable) our affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms and Conditions (including the documents incorporated by reference), or your violation of any law or the rights of a third party.

Limitation of liability

Nothing in these Terms and Conditions shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence or the negligence of our, agents or employees. Subject to the foregoing, we (including our subsidiaries, affiliates, officers, directors, agents and employees) will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with these Terms and Conditions. Some jurisdictions do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.

Our liability to you or any third party, and the liability of our subsidiaries, affiliates, officers, directors, agents and employees, in any circumstance is limited to the total fees you have paid to us in relation to the listing or other service offered giving rise to liability.

Changes to these terms

We reserve the right to change these Terms and Conditions, and will notify you of such changes by showing a notice on our Site for 14 days before the changes become applicable. If you do not accept the Terms and Conditions you must not use the system.